At Vehcal, we are committed to delivering your RC toys safely, efficiently, and promptly. We understand how eager you are to receive your order, and our shipping services are designed to provide a seamless experience from checkout to delivery. Below is a comprehensive guide to our shipping policy:

Order Processing

• Order Confirmation: After you place your order, you will receive a confirmation email with your order details. Please review this email carefully to ensure accuracy.
• Processing Time: Orders are typically processed within 1–2 business days. During peak seasons or promotional events, processing times may extend slightly.
• Custom Orders: If your purchase includes any custom RC items or special packages, additional processing time may be required.

Shipping Options

Vehcal offers multiple shipping options to suit your needs:

1. Standard Shipping

   • Estimated Delivery: 5–7 business days.
   • Cost: Calculated based on destination and order weight.
   • Ideal for non-urgent purchases.

2. Expedited Shipping

   • Estimated Delivery: 2–4 business days.
   • Cost: Higher than standard shipping.
   • Perfect for customers needing their RC toys quickly.

3. Express Shipping

   • Estimated Delivery: 1–2 business days.
   • Cost: Premium service for urgent deliveries.
   • Available only in select regions.

4. International Shipping

   • We proudly ship worldwide. Delivery times and costs vary by country.
   • Customs and import duties may apply based on your local regulations.

Shipping Rates

Shipping rates are calculated based on:

• Destination.
• Weight and dimensions of the package.
• Chosen shipping method.

During checkout, you will see the available options and costs for your specific location.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our shipping partner’s website. If you encounter any issues with tracking, feel free to contact our customer support team for assistance.

Delivery Guidelines

• Deliveries are made during business hours, Monday through Saturday (excluding holidays).
• Ensure that the shipping address provided at checkout is accurate to avoid delays or undeliverable packages.
• If you’re not available at the time of delivery, our shipping partner may leave a notice for redelivery or a pick-up location.

Shipping Delays

While we strive for prompt delivery, unforeseen circumstances like weather, carrier delays, or customs clearance may occasionally cause delays. In such cases, we work closely with our shipping partners to resolve the issue as quickly as possible.

Lost or Damaged Packages

• Lost Packages: If your package does not arrive within the estimated time frame, contact us immediately. We will coordinate with the carrier to investigate the matter.
• Damaged Packages: If your package arrives damaged, please document the damage with photographs and contact us within 48 hours of delivery. We will guide you through the claims process.

Shipping Restrictions

• Certain products may be restricted in some countries due to local regulations. If an item in your order cannot be shipped to your location, we will notify you promptly.
• Hazardous items, such as RC batteries, may require specific shipping methods to comply with safety regulations.

Customer Support

Our dedicated support team is here to answer any questions about shipping, tracking, or delivery. Contact us via email or phone for personalized assistance.