At Vehcal, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to make the return process as easy as possible. Below is our detailed return policy to guide you:

Eligibility for Returns

• Timeframe: Items are eligible for return within 30 days of delivery.
• Condition: Products must be unused, in their original packaging, and in the same condition as when received.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Non-Returnable Items

Certain items are not eligible for returns, including:

1. Custom or personalized RC toys.
2. Opened or used items that are no longer in a resalable condition.
3. Sale or clearance items (marked as “Final Sale”).
4. Consumable items like batteries or accessories once opened.

Return Process

1. Initiate a Return: Contact our customer support team via email or phone to initiate a return. Provide your order number and details about the item you wish to return.
2. Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
3. Packaging: Securely package the item, including all original accessories, manuals, and packaging materials.
4. Shipping: Use a reliable shipping method to send the item to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

• Processing Time: Refunds are processed within 5–7 business days of receiving the returned item.
• Payment Method: Refunds are issued to the original payment method used during purchase.
• Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different model or variation:

• Follow the return process to send back the original item.
• Once the return is approved, place a new order for the desired item.

Defective or Damaged Items

• Inspection: If you receive a defective or damaged item, please contact us within 7 days of delivery. Provide photos of the item and packaging for quicker resolution.
• Replacement: We will either replace the item at no additional cost or offer a full refund.

Cancellations

Orders can be canceled before they are shipped. Once the order is shipped, it falls under our return policy guidelines.

Important Notes

• Vehcal is not responsible for items lost or damaged during return transit. We recommend using a trackable shipping service and purchasing insurance for valuable items.
• Refunds may take additional time to reflect in your account depending on your bank or payment provider.

Contact Us

If you have questions about your return, don’t hesitate to reach out to our customer support team. We’re here to assist you every step of the way.